Service & Training

Service Level

"We have remarkable customer service." Well, okay, we know we actually do, but we also know that you've read that phrase or one like it on many corporate web pages. So what does that actually mean?

Two ideas define what customer service means at SchoolMessenger:

Partnership

We form a partnership with each customer: a partnership to ensure that messages are successfully delivered to their intended recipients, and further that those messages achieve the intended results. We do our part - and a bit more - to make sure your recipients get the message. And this partnership is a treasured relationship to be respected and nurtured.

Committed to Helping You Achieve Your Results

Simply stated we seek to remove any obstacle to you achieving the communication results you desire. Consultative sales advice. Expert training. Responsive support from a knowledgeable team. We don't point fingers. We don't leave you to "figure something out." We're with you and available at every stage to make sure nothing gets in the way of getting your message across.

At SchoolMessenger, a level of customer service others may consider extraordinary is business as usual.

"SchoolMessenger is among the best customer experiences I've had anywhere, with any vendor in any industry. It's tough now, because it's set a standard for how I deal with other vendors. The bar's been raised, and now I'm much more critical and harder on my other vendors. It truly has been the best customer service experience I've had with any vendors.

Derry Lyons
Director, Information Technology Services
South Kitsap School District, WA

"I always get great support. It doesn't matter how big or small the problem is, they're always there for us. If anything happened, I know I wouldn't be left alone. I know I have that support."

Tracye Mathis
Technology Coordinator
Mobile County School District, AL